Consulting

Specializing in Oracle Service Cloud implementations and integrations, 45 North Solutions offers best-in-class consulting services and powerful pre-built solutions.

Our team of Oracle Service Cloud subject matter experts understand how to translate business processes and objectives into an effective enterprise-scale solution. The entire team is rooted in a hands-on implementation and support background; this means we understand the important line between what Oracle Service Cloud "should" do and what it actually does well.

General Capabilities

  • Oracle Service Cloud delivery and configuration
  • System architecture design
  • Enterprise system integration
  • Custom development
  • Coaching and training
Oracle Silver Partner

Technical Expertise

  • Customer Portal
  • Agent Desktop AddIns
  • Web Services (SOAP/REST)
  • Data Migration
  • Batch/Scheduled Jobs
  • Agent Desktop Configuration
  • System and Workspace Rules
  • API Design and Development
  • Analytic Reports
  • Syndicated Widgets
  • Custom Objects
  • Custom Process Models (CPMs)
  • Authentication (PTA and SAML)
  • Agent Scripting
  • Custom Administration Utilities
  • Responsive Design
  • Oracle and various other provider integrations

Solutions

Solutions

Customer Portal i18n Solution

Provide a first-class service experience in your customers' preferred language on a single interface.


Develop and deploy a truly global solution in a fraction of the time and cost compared to language-specific interfaces.

  • Increase customer satisfaction
  • Reduce licensing costs
  • Cut development efforts and timelines

Contact Details

Resources

The 45 North Solutions team is pleased to share our Oracle Service Cloud knowledge with the community of users, administrators, and developers through the following projects.

CXDev Toolbox

A collection of tools and utilities that support the management, maintenance and development of an Oracle Service Cloud site. The toolbox includes:

  • Staff Account Importer
  • Locked Staff Account Tool
  • ROQL Query Tester
  • PHP Stub Generator
Access the Toolbox

CXDeveloper.com

A comprehensive resource for Oracle Service Cloud developers and consultants.

  • Read Expert Articles
  • Post Service Cloud questions
  • Get sample code and tutorials
  • Connect with forum members
  • Oracle Service Cloud version feature matrix
Articles & Resources

Team

Create business impact, not software.

This adage is a core characteristic of our company. Software is only as valuable as its ability to create business impact. Code is an expense; business impact is the product. Understanding the difference comes from experience and a constant focus on the client. That is why we call ourselves a “solutions” company and not a “consulting” firm; a solution has tangible business value. We create solutions.

We are passionate about helping our clients solve their business problems and unlock value in their cloud software investments. Our team has spent years doing just that: we have decades of combined deep experience with Oracle Service Cloud, general system integrations, and API development.

Are you looking to create business impact? Our team stands ready to engage, understand your business, and create solutions that unlock value.

Ben Johns portrait

Ben Johns

Senior Partner

With a passion for elegant software architecture and quality service, Ben brings years of experience distilling business needs into high-quality, full-featured solutions to the 45 North team.

AW Rowse portrait

Andy Rowse

Senior Partner

Bringing a diverse background from many industries and disciplines, Andy uses his divergent talents to think outside of the box and deliver world-class solutions. Check out his frequent posts on CXDeveloper.com.

Jack Whitehouse

Senior Engineer

Ryan Thaut

Senior Engineer

Shannon Haish

Senior Functional Architect

Skyler Niedrist

Solutions Engineer

Scott Cahill

Solutions Engineer